Date: Wed 27th May 2026
Time: 4pm to 6:30pm
Venue: PHIVE, 5 Parramatta Sq,
Parramatta NSW 2150
Free Workshop
Parramatta Small Business Program
Free Workshop | Parramatta Small Business Program
Use of Emerging Technologies: AI and digital automation for small business
A practical workshop to help you understand where AI and digital automation can create real value in your business. Learn what to prioritise first, where these tools can genuinely help, and how to move forward without adding more complexity.
Is your business losing momentum?
This workshop is designed for service businesses facing these common friction points.
Relying on memory
Following up from memory and missing out on potential work because there is no clear system.
Enquiries slipping
Generating interest, but lacking a consistent, automated way to capture and respond to leads.
Disconnected tools
Juggling too many software subscriptions that don't talk to each other, creating manual work.
Growth feels hard
Simple tasks take too much effort, making it difficult to scale your service without burning out.
About the workshop
A practical workshop for small business owners who want to better understand AI and digital automation. Learn where these tools can genuinely help, what to prioritise first, and how clearer systems can support growth.
Understand how AI and digital automation can be used in a real small business setting without adding unnecessary complexity
Learn where these tools may fit across the customer journey, from enquiry through to follow-up, bookings, and ongoing communication
See how AI and automation can help save time, reduce friction, and support a better customer experience
Leave with a clearer understanding of what to focus on first, where these tools may be most useful, and how to move forward with more confidence
Structured, workbook-style frameworks turn complex decisions into simple, guided steps you can return to again and again.
What you will learn
We break down how to map a clearer customer journey and apply practical automation.
Where AI and digital automation can genuinely support a small business.
How smarter tools can improve follow-up, bookings, and customer communication.
What to prioritise first before layering on more tools and complexity.
What to prioritise first before layering on more tools and complexity.
What to prioritise first before layering on more tools and complexity.
How to think about AI and automation in a simple, realistic, and practical way.
Common mistakes to avoid when introducing new technology into your workflow.
How this workshop benefits businesses
Create more clarity
Clarify how AI and automation fit into your customer journey and operations, turning vague ideas into concrete, workable plans you can actually implement.
Reduce confusion
Cut through the hype and noise around AI with simple, plain-English explanations and examples that make sense for local service businesses.
Improve customer flow
Learn ways to smooth the enquiry-to-booking steps, reduce bottlenecks, and make it easier for customers to move forward and say “yes.”
Save time and reduce friction
See how automation and smarter tools can remove repetitive admin, follow-ups, and manual tasks so you can focus on higher-value work.
Identify your next step
Leave with 1–3 clear priorities to focus on after the workshop, instead of a long, overwhelming to-do list that never gets started.
FAQ's
Who is this workshop for?
It works best for service-based small businesses who are either just starting out or already getting enquiries but feel like their follow-up and internal systems are messy or unclear.
I’m not technical. Is that a problem?
No. You don’t need to be technical at all. We focus on the strategy and structure of customer journeys, not writing code. We explain everything in plain English.
Is this just a software pitch?
No. The focus is on educating you about the right foundations in the right order. While we do offer implementation services (like our BLAST program) for those who want help afterward, the workshop itself is focused purely on strategy and clarity.
What happens after I register?
You will receive a confirmation email and be directed to take a quick Clarity Quiz. This helps us understand your specific business friction points before you attend.
Helping you start or grow your business without guesswork.
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